CLB XXIII
Purple Brand
Good to know
Frequently asked questions
What is the authentication process for Purple Brand?
Every Purple Brand listing goes through a multi point inspection that reviews materials and construction, checks tags, logos, engravings, fonts and serial or date codes, and compares shape, colour and design against known authentic examples. An automated pass on stitching and logo patterns runs first, followed by hand review from trained specialists.
How is the condition of Purple Brand graded?
Every Purple Brand listing is graded on a scale of New, Like New, Excellent, Very Good, Good or Fair, and that grade is posted on the product page next to the authentication notes. Grading reflects wear, materials and overall presentation. Since stock is not new only, always check the listing before buying.
Why does Purple Brand only show one size in stock?
CLB XXIII sources Purple Brand as individual pieces rather than restocked inventory, so most listings are a single unit in a single size. When a piece sells, it is not automatically replaced with an identical one. Checking the live listing is the best way to see what is currently available.
How do returns work for Purple Brand?
Returns on Purple Brand are accepted within 14 days of delivery. Email Clientservices@clb23.com and CLB XXIII will send a prepaid return label at no cost. The piece needs its original tags and unbroken seals intact. A 5% restocking fee is taken, and refunds post within 7 business days of the return.
What happens if Purple Brand is lost or damaged in shipping?
Every Purple Brand order is insured by CLB XXIII while it is in transit. A signature is sometimes required at delivery, and responsibility for the piece shifts to the customer once that signature is collected. Shipping starts within 24 hours of purchase, and delivery timing is measured from the dispatch date, not the order date.
How do you authenticate every piece?
Every item is inspected in-house before it is listed. We check box labels, stitching, hardware, material quality and construction against known factory details, and each piece carries our lifetime authenticity guarantee.
Are there any buyer fees?
No. The price you see is the price you pay. We do not add buyer premiums or platform fees at checkout.
Can I place a deposit and pay the balance later?
Yes. We take a non-refundable 10% deposit that applies toward the total price of your order. Speak to a private client adviser to set one up.